CUSTOMER CARE
Track your order
Enter the tracking number from your shipping confirmation email to follow your parcel from dispatch to your door.
Your number is checked through 17TRACK, which detects the carrier automatically.
Delivery times
Every order ships with free tracked delivery. Parcels to Europe usually arrive within 8–15 business days. Tracking can take 2–4 days to show its first update after dispatch.
No update after 7 business days? Contact us and we will look into it.
What the statuses mean
- Info received
- Your order is packed and the carrier has the label details.
- In transit
- Your parcel is moving between sorting hubs and may change carrier at the border.
- Out for delivery
- A local courier has it and will deliver soon.
- Delivered
- Your parcel has arrived. Enjoy it.